{"id":818,"date":"2022-05-27T04:26:54","date_gmt":"2022-05-27T04:26:54","guid":{"rendered":"http:\/\/hitecheng.com\/?page_id=818"},"modified":"2023-11-20T15:47:47","modified_gmt":"2023-11-20T15:47:47","slug":"assistenza","status":"publish","type":"page","link":"https:\/\/hitecheng.com\/en\/assistenza\/","title":{"rendered":"Support"},"content":{"rendered":"

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Support<\/h3>\n <\/div>\n <\/div>\n
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THE COMMISSIONING OF A HI-TECH ENGINEERING LINE IS THE BEGINNING OF A PRODUCTION CYCLE THAT WILL LAST OVER TIME. LIKE EVERY MACHINE, LIKE EVERY SINGLE PIECE.<\/h2>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n
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The guarantee in
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Every component of the installation, the functionality and the software are guaranteed in accordance with the standards and, above all, by the experience gained in decades of work carried out for a highly demanding customer.<\/div>\n
THE CONTRACT AS A GUARANTEE<\/strong>
\nAt the end of the warranty period, preventive (and sometimes mandatory) maintenance contracts are concluded according to the actual needs of the customer, with transparent conditions and costs.<\/div>\n
REMOTELY, QUICKLY AND RELIABLY<\/strong>
\nRemote Assistance Service guarantees a ``worldwide`` intervention within 24 hours through a dedicated VPN. The service is managed by the Site Managers and Technical Assistance Dept. of Hi-Tech engineering, delegated to operate depending on the type of the reported anomaly<\/div>\n
ON SITE, DIRECTLY AND WITH TRUSTED PROFESSIONALS<\/strong>
\nThe technical support staff of Hi-Tech engineering, when the needs require it, goes to the site in first person. To speed up the intervention, it is customary to work alongside companies and professionals who have a consolidated and previous relationship with the customer. Alternatively, a careful selection of qualified technical partners operating close to the plant is carried out.<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n
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SPARE PARTS<\/h3>\n <\/div>\n <\/div>\n
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THE TECHNICAL DOCUMENTATION ACCOMPANYING THE INSTALLATIONS CONTAINS THE LISTS OF EACH COMPONENT, WITH ALL THE RELEVANT TECHNICAL DATA AND CONTACT DETAILS OF THE PRODUCER, SO THAT THE CUSTOMER IS NOT FORCED TO CONTACT ONLY THE MANUFACTURER OF THE INSTALLATION.<\/h2>\n <\/div>\n <\/div>\n <\/div>\n
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\nA privileged
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\nFor the customer it is always possible to order directly a set of spare parts or a single piece, in the safety of particular privileged economic conditions that would otherwise be significantly reduced or not possible. <\/div>\n\t\t\t\t\t
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The forward-looking warehouse<\/h3>\n
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Already during the purchase of the installation, the customer can book his list of spare parts to have a ``strategic`` warehouse always ready for any eventuality, in order to avoid any production stops or subsequent price increases.<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n
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Read More…<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/hitecheng.com\/en\/wp-json\/wp\/v2\/pages\/818"}],"collection":[{"href":"https:\/\/hitecheng.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hitecheng.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hitecheng.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/hitecheng.com\/en\/wp-json\/wp\/v2\/comments?post=818"}],"version-history":[{"count":3,"href":"https:\/\/hitecheng.com\/en\/wp-json\/wp\/v2\/pages\/818\/revisions"}],"predecessor-version":[{"id":1259,"href":"https:\/\/hitecheng.com\/en\/wp-json\/wp\/v2\/pages\/818\/revisions\/1259"}],"wp:attachment":[{"href":"https:\/\/hitecheng.com\/en\/wp-json\/wp\/v2\/media?parent=818"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}