Every component of the installation, the functionality and the software are guaranteed in accordance with the standards and, above all, by the experience gained in decades of work carried out for a highly demanding customer.
THE CONTRACT AS A GUARANTEE
At the end of the warranty period, preventive (and sometimes mandatory) maintenance contracts are concluded according to the actual needs of the customer, with transparent conditions and costs.
REMOTELY, QUICKLY AND RELIABLY
Remote Assistance Service guarantees a ``worldwide`` intervention within 24 hours through a dedicated VPN. The service is managed by the Site Managers and Technical Assistance Dept. of Hi-Tech engineering, delegated to operate depending on the type of the reported anomaly
ON SITE, DIRECTLY AND WITH TRUSTED PROFESSIONALS
The technical support staff of Hi-Tech engineering, when the needs require it, goes to the site in first person. To speed up the intervention, it is customary to work alongside companies and professionals who have a consolidated and previous relationship with the customer. Alternatively, a careful selection of qualified technical partners operating close to the plant is carried out.
